Shipping Policy

Shipping Policy

We offer free worldwide standard shipping on all orders. After your payment is completed, we usually need 2-3 business days to prepare, pack, and ship your order.

Please make sure your email address and shipping address are correct when placing your order. An incorrect email address may prevent you from receiving order updates, and an incomplete or incorrect shipping address may cause delivery delays or failed delivery.

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. In most cases, the tracking number we provide supports full-route tracking. If you need a separate last-mile tracking number, you may contact us at support@audobibi.com.

Estimated Delivery Time After Dispatch
These estimates apply to non-remote areas and common shipping routes.

North America
United States: 8-12 business days
Canada: 9-12 business days

Europe
United Kingdom, Germany, France: 8-10 business days
Most European countries: 8-12 business days
Russia: 12-25 business days

Asia & Asia-Pacific
Japan: 3-6 business days
South Korea: 4-7 business days
Taiwan, Hong Kong, and Macau: 3-5 business days
Other Asian countries and regions: 4-8 business days
Australia: 6-9 business days
New Zealand: 8-10 business days

Middle East
Middle East: 9-15 business days

South America
South America, except Brazil: 9-12 business days
Brazil: 15-25 business days

Other Countries and Regions
Most other countries and regions: 8-13 business days
African countries and remote areas: Delivery time may vary and can take longer depending on the destination and local logistics conditions.

For the United States, Canada, the United Kingdom, Germany, France, Japan, and most European countries, we usually use WanbExpress or Wantong Express for the first stage of transportation. Final delivery is completed by the destination country’s local carrier, such as USPS, DHL, Yamato Transport, or other local postal/logistics providers.

For other countries and regions, we may use postal services or other logistics partners depending on the destination, route availability, and local delivery conditions. All standard shipping orders are shipped by international air parcel service.

Please note that delivery to remote areas may take longer. Customs clearance, local holidays, weather conditions, high-volume seasons, or unexpected logistics disruptions may also affect the final delivery time.

During major shopping seasons and holidays, such as Black Friday, Christmas, Lunar New Year, and other international peak seasons, delivery may take longer than the estimated timeframe. Due to the high parcel volume, there may be flight delays, customs clearance delays, local carrier backlogs, or other circumstances beyond our control. We kindly ask for your understanding during these peak periods.

Express Shipping
Free standard shipping is available by default. If you would like a faster shipping option, express shipping is available for $9.99 USD. If you purchase express shipping at checkout, your package will usually be delivered faster than standard shipping.

If your order dispatch is delayed beyond the expected processing time due to reasons on our side, you may contact us to request a refund of the express shipping fee. In this case, we will still ship your order through the express shipping channel instead of changing it to free standard shipping.

Preorder and New Arrival Items
Some new arrival or preorder items may require a longer preparation time. In some cases, the processing time may be extended by 1-2 weeks.

Because our products are original designs, new items are often first made as samples for product photography and model shoots before mass production begins. Production, quality inspection, and final packing may take extra time. We truly appreciate your patience and understanding, as we want every piece you receive to be beautifully made and carefully checked.

If your order contains both preorder items and in-stock items, the entire order may be shipped together once all items are ready. If you would like to know the estimated restock or shipping time for a preorder item, please contact us at support@audobibi.com.

Delayed Shipment
We always try our best to ship your order as soon as possible. However, delays may occasionally happen during promotional seasons, new product launches, sudden stock shortages, or high order volume.

If your shipment is delayed due to reasons on our side, you may contact us for assistance. Depending on the situation, we may offer a suitable solution such as an updated shipping estimate, a small compensation, a gift, or a discount code.

If you purchased express shipping and your order dispatch is delayed beyond the expected processing time due to reasons on our side, you may also contact us to request a refund of the express shipping fee. Your order will still be shipped through the express shipping channel.

If you have any shipping questions, please contact us at support@audobibi.com.