CANCELLATION POLICY

CANCELLATION POLICY

If your order has not been shipped, you may request a free cancellation and full refund within 2 days after placing your order.

To request a cancellation, please contact us at support@audobibi.com as soon as possible. Please note that an order is not considered canceled until you receive a confirmation email from us.

If you request to cancel an unshipped order more than 2 days after placing it, a 5% warehouse handling fee may be deducted from the refund amount.

Once your order has been shipped, we are unable to cancel it. If you still wish to return the item after receiving it, please refer to our return policy or contact us for assistance.

However, if your order shipment is delayed due to reasons on our side, you may request to cancel the order for a full refund at any time before shipment, regardless of how many days have passed.

If you purchased express shipping and your order dispatch is delayed beyond the expected processing time due to reasons on our side, you may also contact us to request a refund of the express shipping fee.